A year or two ago I took my truck to Byrd Automotive after some disappointing experiences elsewhere, specifically with Christian Brothers Automotive, who charged me way too much without even fixing the plethora of issues they caused by improperly cleaning my K&N air filter leaving some sort of oily residue saturated in it that destroyed sensors etc. Byrd fixed it quickly. They were nice to my dog and they were honest, upfront about the truck's problems, and fixed issues left by my last mechanics. I also previously asked Christian Bros to install a yellow top battery. That turned into a problem too. They gave me an older 2019 battery that was too small for my truck I found that out when it later failed, and Byrd figured it right out. Now I have a proper yellow top size and my truck works like new. Christian Bros left me with no way to get my kids to school. Byrd worked around my schedule so I could have it back and working in sooner than they originally promised. Their crew in contrast is very methodical, communicative, and responsive, making the whole process smooth and removing the worry for my wife. Plus, their pricing was more reasonable. I'm not the best mechanic myself, but I'm good enough to know when people are lying or incompetent and Byrd has always been honest with me. Highly recommend Byrd for their competence and integrity and solid repairs/maintenance.
Thank you for the reply, we are so thankful you experienced the difference firsthand. There is an unlimted of variables we face each day regarding car repair and servicing. It boils down to a couple things. We must become a detective which requires asking specific questions to aid in the proper analysis and critical thinking for correct repairs and to be dliigent communicators. Our service advisors are highly trained and technical savy. It's very important especially on todays vehicles our service team thoroughly understands high tech vehicles and applies critical thinking skills and knowledge to communicate to both the customer and our master technicians the direction of diagnostic format and disclipine required for accurate diagnostics and repairs. We take this very seriously and we are so greatful you brought this to light as someone that has some technical abilities and background. Sincerely Byrd Automotive
- Byrd Automotive - Woodlands