Joshua was so very polite and respectful of this old lady who needed my car battery Terminal replaced because I had called AAA twice to tighten it. I had only brought him the part for 1 terminal, which is unheard of unless your on a tight budget. Joshua offered me a ride home so that I wouldn't have to wait, and wanted to make sure that it wasn't something more serious with my ground wire. He called me back before 4 pm, picked me up, and informed me that it would be no charge. They had replaced BOTH terminals for no charge and there were no problems. I am amazed and very thankful for an automotive company that really takes care of its customers. Thank you Joshua, you are a true gentleman!!!!!!