I had a fantastic experience with Glen, a mechanic located in Houston, when I faced a major oil leak while out of town. Although he couldn’t help me immediately, he provided valuable advice and solutions, which was incredibly appreciated. After we decided to use Glens services, we had the car towed and dropped of for service to be completed a couple days out. When I returned to town to pick up the car our battery was dead. When I mentioned this to Glen and his mechanic they were quick to jump to action and completed the repair quickly and smoothly. They also replaced the dead battery at no charge. Glen advised us to drive the car for at least 100 miles to ensure no new codes appeared, and thankfully, everything has been running perfectly. What stood out most was their exceptional customer service. They were kind, soft-sooken and genuinely caring, treating us like human beings rather than just a number. Their customer service was the best I’ve experienced in a long time and truly restored my faith in good service. It was also a cute surprise to meet their mascot dog, who is absolutely precious. I highly recommend Glen for his excellent service and genuine care. There are still good people out there!