I used Byrd for the first time after having my car at another shop that I felt was over-charging and possibly not being honest. I used to be a auto mechanic myself, so I know if something does not seem right. Words can not provide how happy I am that I have finally found an auto repair shop that I can trust and know the prices are fair.My story should make anyone interested in using Byrd for the first time feel comfortable. I had a check engine light on and I needed a state inspection. Knowing that it would not pass inspection with the light on, I needed to take it into a shop to fix it. I took it to Christian Brothers, having never used them before. They diagnosed it as having an air / fuel mixture sensor failure. They replaced it, retested it, and then told me that I needed to replace my catalytic converter. They were going to charge me close to $1,000 for the converter. Then they told me that my oil pressure sensor was leaking also, and that was an additional $260. This set off bells in my head. I knew that it was over-priced, so I called around. The dealer wanted $1700 for the converter, so I thought, well maybe the price for that isn't bad, but the oil pressure sensor I thought was still high. Then I called Byrd for a price on the oil pressure sensor. They said $104, a huge savings. So then I asked, "By the way, how much would you charge for a new Catalytic converter?" They gave me a price that was over 30% cheaper. This is when I called Christian Brothers and told them I was picking up my car and taking it to Byrd the next day.Byrd replaced my oil pressure sensor. They then told me they would verify if the catalytic converter really is bad or not so I could get my inspection sticker. Since my check engine light was turned off at the time the other shop replaced my air / fuel mixture sensor, I was not sure if the other repairs were necessary. Byrd gave me the option to do more diagnostics for me, or simply just drive it more and see if the light comes on again. They also told me that it would pass inspection as it was. So after they did the inspection, I picked it up so I could drive it more to see if the light will come back on or not. Turns out, the light never did come back on, leading me to believe that my $1000 catalytic converter was really not bad after all.Now I know some shops would just simply replace the part anyways so they could get paid, Byrd is on my side. They did what was right and saved me a ton of money. If I did not bring my car to Byrd, my wallet would be $1000 lighter.The customer service interaction was very pleasant at Byrd. They made me feel at home, easy, and that I could trust my car in their hands. Everyone from the receptionist, to the driver that gave me a courtesy ride home, to the manager, were all pleasant and professional. Yes, I highly recommend Byrd for your auto repairs. I am a real customer that has been in the business for over 10 years myself, so I know that they operate a tight ship.
Hi Cameron, Thank you for the detailed summary of your experience it means alot to us all at the shop. I will be sharing this with the staff to solidify our mission and vision goals. Sincerely Tim
- Byrd Automotive - Woodlands